How we make a difference
How your feedback has helped improve services locally.
Why we make a difference
Healthwatch Barking and Dagenham is your local health and social care champion. We listen to what you tell us about your experience, what needs to be improved and what you want for the future.
We're independent, so people trust us to say what they think. People tell us about both National Health Service (NHS) and social care services, giving us a unique understanding of what's happening.
Reaching out to our local community
We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services.
We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face.
Raising standards in social care for South Asian residents:
"The Healthwatch report highlighted the importance of advertising translation services and ensuring information is available in community languages.
In response, we have changed the council webpages on adult social care so that the option to translate text is at the top of each webpage, making it easier and clearer to access..."
- CQC Assurance Programme Lead at London Borough of Barking and Dagenham
Improving activities at local care homes
Our recent project looking at spiritual care and activities at care homes has ensured that care homes are providing a varied range of activities and spiritual care that caters for all residents of the home.
