Report Reviews Patient Experience at Five Elms Medical Practice

Report - 8 April 2026

A report by Healthwatch Barking and Dagenham highlights patient experiences at Five Elms Medical Practice in Dagenham, showing generally positive feedback alongside some areas for improvement.

Most patients said they felt listened to during appointments, and all reported that information from GPs was clear and easy to understand. Reception staff were often described as helpful and friendly.

Some patients reported challenges with booking appointments, particularly for urgent care, and mixed experiences with online systems. Many also said they would prefer to see the same GP more consistently.

The report found that several patients were unsure how to make a complaint, suggesting a need for clearer information.

In response, the service provider welcomed the findings and noted that the practice has been undergoing a period of transition since late 2025. They highlighted ongoing efforts to improve access, support staff, and strengthen communication with patients. The provider also confirmed that feedback will be used to guide further improvements.

Healthwatch has recommended changes to appointment access, communication, and awareness of complaint processes.

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